1: Introduction to Salesforce Administration

• Overview of Salesforce & CRM
• Navigating Salesforce
• Understanding the Salesforce architecture

2: User Management

• Creating users and managing profiles
• Setting permissions and roles
• Password policies and user authentication

3: Data Management

• Data quality, validation rules, and data security
• Importing and exporting data
• Using Data Loader for bulk operations

4: Customization: Fields and Objects

• Custom objects and fields
• Relationship types and their configurations
• Page layouts and record types

5: Customization: Workflow and Automation

• Workflow rules and actions
• Process Builder and Flow
• Introduction to Apex and Visualforce basics

6: Security and Access

• Organization-wide defaults (OWD)
• Role hierarchies and sharing rules
• Field-level security and record access

7: Reports and Dashboards

• Creating and customizing reports
• Building dashboards and dashboard components
• Report and dashboard sharing

8: Sales and Service Cloud Configuration

• Lead and opportunity management
• Case management
• Campaign and marketing management

9: Salesforce Lightning Experience

• Transitioning from Salesforce Classic to Lightning
• Lightning App Builder and Components
• Customizing the Lightning Experience

Before you apply for registration, please make sure that you are meeting any one of the below-mentioned criteria of eligibility:

• Graduate or 14 years of Education or
• 12 years of Education with 02 years of experience in the relevant field

Flexible options to learn and prepare yourself for the course. Candidate may attend the Instructor-Led program by ICMP in a live classroom or a virtual classroom as per its availability and also have the option of Self-study from the recommended study material by ICMP.

Assessment will be based on quizzes, module-end projects, and the capstone project. Upon successful completion of the course, participants will receive a certificate of completion.

If you’re interested in joining this program, please send us an email at communication@icmpglobal.com. We’re looking forward to hearing from you!